Refund policy

Return & Refund Policy

Last updated: May 12, 2026

Thank you for shopping with us. We value our customers and want to ensure a smooth shopping experience.

Returns

Due to the nature of our dropshipping business, we do accept returns or exchanges within 30 days of purchase.

Please make sure to review product descriptions, sizes, and details carefully before placing your order.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • Clear photos of the item received

  • Photos of the packaging (if applicable)

After review, we will offer one of the following:

  • A replacement item at no additional cost, or

  • Store credit equal to the value of the item

Refunds

We do not offer refunds to the original payment method unless required by law.

Approved claims will be compensated through:

  • A replacement shipment, or

  • Store credit for future purchases

Order Cancellations

Orders can only be canceled within 12 hours of purchase. After this period, orders may already be processed and cannot be canceled.

Contact Us

If you have any questions or issues with your order, please contact us:

  • Email: onshopmgmt2026@gmail.com